Artful Audit

Terms of Service

DRAFT — expanded to reflect standard UK SaaS / consumer-service terms and current UK consumer law (Consumer Contracts Regulations 2013, Consumer Rights Act 2015). It is NOT a substitute for legal advice: a qualified UK solicitor must review before publication, in particular the consumer cancellation mechanism (§7), the liability cap (§12), refund terms (§8), IP (§10), and governing law (§16). Effective date: {{EFFECTIVE_DATE}}.

These terms govern your use of Artful Audit, operated by {{LEGAL_ENTITY}} (company no. {{COMPANY_NUMBER}}) ("Artful Audit", "we", "us"). By creating an account or purchasing an audit you agree to them. Please read §2 (scope), §3 (how reports are produced), and §7 (your right to cancel) with particular care.

1. Definitions

  • Document — a file you upload for audit.
  • Report — the audit we generate for a Document.
  • Service — the Artful Audit website, account area, and audit engine.
  • Consumer — an individual acting wholly or mainly outside their trade, business, craft, or profession. If you buy as or for a business, the consumer-only provisions below (§7, and the statutory rights in §4) do not apply to you.

2. What the service is, and its boundaries (please read)

Artful Audit provides a pre-submission audit report on a Document you upload. The report identifies items to fix, verify, reconsider, and preserve, organised by category and priority and keyed to locations in your Document.

The audit identifies what to fix, verify, or reconsider. It does not certify truth, rewrite your document, provide legal, medical, or professional advice, or prove or disprove the use of AI. The report is advisory: you decide what to change, and you remain responsible for your Document. Acting on, or not acting on, any finding is your decision.

3. How the report is produced

Reports are produced by automated AI analysis, with an automated self-verification step and no human review as part of the audit. AI analysis can make mistakes: it may miss issues, misread context, or occasionally flag something incorrectly. A report is not guaranteed to be complete or accurate and is not a substitute for professional copy-editing, proofreading, fact-checking, supervision, or peer review. Treat it as a structured second opinion, not a warranty about your Document.

4. Your legal rights (consumers)

Nothing in these terms affects your statutory rights. Under the Consumer Rights Act 2015 we must supply the Service with reasonable care and skill, and any digital elements must be as described and of satisfactory quality. If we fail to meet those standards you may be entitled to a repeat performance or a price reduction. These rights sit alongside anything we offer in these terms; where a term conflicts with your non-excludable statutory rights, your statutory rights prevail. For more on your rights, see Citizens Advice or the Competition and Markets Authority.

5. Eligibility and your account

You must be at least 18 and able to form a binding contract. You agree to give accurate account information, keep your login credentials secure, and are responsible for activity under your account. Tell us promptly if you suspect unauthorised use.

6. Turnaround

We aim to deliver reports normally within 6 hours. This is a target, not a guarantee, and may vary with demand or Document complexity.

7. Your right to cancel (consumers) and how it interacts with delivery

As a Consumer buying a digital service online, you normally have 14 days to cancel for a refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, starting the day after purchase.

Because we begin your audit quickly (see §6), at checkout you will be asked to expressly request that we begin the Service immediately and to acknowledge that you will lose your right to cancel once the Service is fully performed (i.e. once your report is delivered). This is required for us to start within the 14-day window.

  • If you cancel before we have begun the audit, you receive a full refund.
  • If you cancel after you asked us to begin but before the report is delivered, you may be charged a reasonable amount in proportion to the work already done.
  • Once the report has been delivered, the Service is fully performed and the statutory right to cancel no longer applies. Any refund after that point is governed by §8.

To cancel, email privacy@artfulaudit.com; you may use the model cancellation form but do not have to. This section does not affect your statutory rights under §4 if the Service is faulty.

8. Pricing, payment, and refunds

Prices are shown at checkout, inclusive of any applicable VAT. The founding-user discount applies once per account. Payment is handled by Stripe (see §11). Beyond the statutory cancellation rights in §7 and your statutory rights in §4, our refund policy is: {{REFUND_TERMS}}.

9. Your responsibilities and acceptable use

You warrant that you have the right to upload each Document and to have it processed as described in our Privacy Policy, and that doing so does not breach anyone else's rights or any confidentiality, embargo, or ethics obligation. You must not:

  • upload content that is unlawful, infringes others' rights, or that you have no right to submit;
  • use the Service to break the law, harass, or infringe others' rights;
  • attempt to disrupt, reverse-engineer, scrape, overload, or gain unauthorised access to the Service, or resell it without our permission;
  • use the Service, the Reports it produces, or any sample or example materials we publish to develop, train, benchmark, or build a competing or substantially similar product or service.

We may remove content or suspend access for a breach of this section.

10. Intellectual property

You retain all rights in your Document and in the contents of the Report we deliver to you. We claim no ownership of your Document or your Report, and we do not use your Document to train AI models. The Artful Audit software, brand, and report design remain ours; nothing here transfers them to you. Any sample or example reports we publish are illustrative, remain our property, and may not be reproduced or used to develop or train a competing tool.

11. Third-party services

We rely on third parties to run the Service, including Stripe (payments), our AI provider (analysis), and hosting, authentication, database, and email providers — listed with their roles in our sub-processor list. Your use of the Service may also be subject to those providers' own terms. We are not responsible for third-party services outside our control, but we choose them carefully and bind them by contract as described in our Privacy Policy.

12. Service availability

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may carry out maintenance, and may change or withdraw features. Where reasonably possible we will give notice of significant planned downtime.

13. Liability

Nothing in these terms limits liability that cannot be limited by law — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for a Consumer's non-excludable statutory rights.

Subject to that, and to the extent permitted by law: we are not liable for indirect or consequential loss, or for any decision you make (or do not make) on the basis of a Report; and our total liability arising from or in connection with the Service is limited to {{LIABILITY_CAP}}. We are not liable for loss you could have avoided by following reasonable advice (including the guidance in §2 and §3 that a Report is advisory and not guaranteed complete or accurate).

14. Confidentiality and data

We handle your Documents as described in our Trust & Confidentiality statement and Privacy Policy, including private storage, no model training, and deletion on the stated schedule. Note that your Document is processed by a third-party AI provider that may retain it for a limited period (see the Privacy Policy).

15. Termination and what happens to your data

You may close your account at any time. We may suspend or terminate access for a breach of these terms or unlawful use, giving notice where reasonably practicable. On closure we delete your stored Documents and Reports in line with our Privacy Policy; you are responsible for downloading anything you wish to keep first.

16. Governing law and disputes

These terms are governed by the law of {{GOVERNING_LAW}} (proposed: England and Wales), and its courts have jurisdiction. If you are a Consumer resident elsewhere in the UK, you keep the benefit of any mandatory protections of the law where you live. If you have a complaint, contact us first at privacy@artfulaudit.com and we will try to resolve it; we will tell you about any alternative dispute resolution scheme we are required to point you to.

17. General

We may transfer (assign) our rights and obligations under these terms to another organisation; your rights are not affected. You may not transfer yours without our consent. If any provision is found unenforceable, the rest continue in force. A delay in enforcing these terms is not a waiver. These terms, with the documents they link to, are the entire agreement between us about the Service. We are not liable for failure caused by events outside our reasonable control (force majeure).

18. Changes

We may update these terms; material changes will be notified through the Service or by email, and the effective date above will change. Continued use after a change means you accept the updated terms.

Contact: privacy@artfulaudit.com.